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Call Handling FAQ's

Call handling with us comes in two forms:

A.  FORWARD CALLS TO A NUMBER YOU CHOOSE 
Get a dedicated Dublin (01) landline number that automatically diverts to any number you nominate. Available as an add-on on the Pro Plan and the Resident Plan – you’ll spot the option when signing up. Pricing: €37/month, or €300 if paid annually.

B. HAVE A RECEPTIONIST ANSWER CALLS ON YOUR BEHALF 
Rather than a divert, calls can be picked up live by a professional receptionist under your company’s name. This is also an add-on for both the Pro and Resident Plans, though it’s selected during onboarding rather than at signup. Pricing starts from €55/month. See full pricing here.

With this option, you pick the region for your phone number (Dublin, London, or elsewhere), decide how your business name is used when calls are greeted, and choose whether the receptionist takes a message or puts the caller straight through to you.

All prices shown exclude VAT.

 Your calls will be answered promptly by a professional and experienced receptionist who will get to know and speak intelligently about your business.

A script and protocol will be agreed on how your live reception will communicate with to your customers, how specific questions should be managed and how your call should be handled. 
It’s extremely flexible. You can choose to have your messages sent right away by text message or email and also an end of day email summary of all your calls for that day. Alternatively, your calls can be patched through to you and announced in real time by your live receptionist before connecting the call to you.
 
Every business is different so it’s a tailored service. A script and protocol will be agreed with you in advance setting out exactly how you want your calls to be managed.
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